• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-26-2023 10:11 AM

HP Recommended
Product: HP EliteBook 840 14 inch G9 Notebook PC (4B857AV)
Operating System: Microsoft Windows 10 (64-bit)

I have 2 USB controllers for which I cannot find the driver

 

PCI bus 0, device 13, function 2

PCI\VEN_8086&DEV_463E&SUBSYS_896D103C&REV_04\3&11583659&0&6A

 

PCI bus 0, device 13, function 3

PCI\VEN_8086&DEV_466D&SUBSYS_896D103C&REV_04\3&11583659&0&6B

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2023 12:21 PM

HP Recommended

Hi:

 

Those two devices should be installed by this driver:

 

Driver - HP EliteBook 840 14 inch G9 Notebook PC (4B857AV) | HP® Customer Support

 

Here's a partial copy and paste of the driver setup information file which shows driver support for the hardware ID's you posted:

 

%TbtBusDrv_DeviceDesc463E% = TbtBusDrv_YflDevice, PCI\VEN_8086&DEV_463E&CC_0C03
%TbtBusDrv_DeviceDesc466D% = TbtBusDrv_YflDevice, PCI\VEN_8086&DEV_466D&CC_0C03

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-26-2023 12:21 PM

HP Recommended

Hi:

 

Those two devices should be installed by this driver:

 

Driver - HP EliteBook 840 14 inch G9 Notebook PC (4B857AV) | HP® Customer Support

 

Here's a partial copy and paste of the driver setup information file which shows driver support for the hardware ID's you posted:

 

%TbtBusDrv_DeviceDesc463E% = TbtBusDrv_YflDevice, PCI\VEN_8086&DEV_463E&CC_0C03
%TbtBusDrv_DeviceDesc466D% = TbtBusDrv_YflDevice, PCI\VEN_8086&DEV_466D&CC_0C03

Was this reply helpful? Yes No

‎09-26-2023 12:40 PM

HP Recommended

Thanks, that did it! Now this one is showing up. Is there any way to search drivers by descriptor? I tried the BT driver listed under my model's drivers but that didn't seem to do it.

 

BTHENUM\{00000000-DECA-FADE-DECA-DEAFDECACAFF}_VID&0001009E_PID&4039\7&2FB9C27&0&782B648CB369_C00000000

Was this reply helpful? Yes No

‎09-26-2023 01:29 PM

HP Recommended

You're very welcome.

 

Please start a new topic regarding that device because you won't easily find a driver for it.

 

Perhaps this Microsoft forum article may be of help...

 

What the heck is this & how do I get it, or fix it, or make it work? - Microsoft Community

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.