12-12-2019 03:46 AM
Welcome to the HP Support Community. I'd be happy to assist you with the USB port issue.
To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try these steps - HP PCs - Troubleshooting USB Connections
Hope this helps! Keep me posted.
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