USB devices are not detecting. Unable to access the storage

[PreethamU]

Unable to access the storage devices such as hard dish and broadbrand

[banhien]

@PreethamU 

Your machine has

• 2 USB 3.0;
• 1 USB 2.0;

Did you try all ports ?

Regards.

[PreethamU]

Yes

[PreethamU]

Yes I tried

[banhien]

@PreethamU 

Please download and install

   https://www.intel.com/content/www/us/en/support/articles/000005537/software/chipset-software.html

Regards.

[PreethamU]

The above software is not available

The Intel® USB 3.0 eXtensible Host Controller Driver will be discontinued as of January 1, 2019.

[PreethamU]

[banhien]

@PreethamU 

Please try other way

   https://www.lifewire.com/install-usb-3-drivers-windows-10-4588096

Or perform a CLEAN install Windows 10 using

         https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

You can also mount downloaded ISO file as DVD drive and run Setup from there.

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

Note: If you wish to keep user files and applications/programs, you need to select this option from the beginning.

Regards.

[PreethamU]

No use

Still I'm facing same issue