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HP Recommended

I have HP Thunderbolt Dock G4 connected to ZBook Fury 16 G11 Mobile Workstation PC connected

USB devices connected to Dock:
- are not recognized by OS (Windows 11)

or

- stop working after few seconds in use.


Notes:
- same devices work fine while  plugged into laptops USB ports

- same USB devices do get power when plugged to Dock port, but don't work properly

2 REPLIES 2
HP Recommended

Hi @can_you_tell_me 

There are four different HP Thunderbolt Dock G4 products.

 

Which one is yours?

 

I do notice that the most recent HP Thunderbolt dock G4 firmware versions are for Windows 10, not Windows 11.

 

There are at least 8 firmware update packages. Have you installed the relevant one that might serve your needs?

Do you have Microsoft .NET Framework 4.5  installed ion your Windows 11 OS?



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HP Recommended

Hi @Erico, thanks for the reply
I don't know what kind of HP Thunderbolt Dock G4 products are there, but my has 280W. I can't see any more details about it:

can_you_tell_me_0-1734511590406.png

Do I need to upgrade this firmware version? If so, how do I do it?
I haven't explicitly installed .NET Framework 4.5, but I see that I have .NET 4.8.09032 installed. DO I need to install .NET 4.5 anyway? Would that help?

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