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HP Recommended
HP Laptop 15-bs1xx
Microsoft Windows 10 (64-bit)

Hello, my USB flash drive is not recognized by the pc, It displays error 43. An assist would be nice. USB name is USB\VID_0000&PID_0002\5&27361e88&0&2

1 REPLY 1
HP Recommended

@Gervasio_4 Welcome to HP Community!

 

As I understand you have a video card error 43,

 

Don't worry as I'll be glad to help.

 

Please perform the below steps and check.

  • Restart your computer if you haven't done so already.

    There is always the chance that the error Code 43 you're seeing on a device was caused by some temporary problem with the hardware. If so, a restart of your computer might fix the Code 43 error.

    Note: Some users have also reported that powering off their computer completely (not just a reset) and then turning it back on has corrected their Code 43 issue, especially if it exists on a USB device. In the case of a laptop, turn it off and remove the battery, wait a few minutes, and then put the battery back in and start the computer.
  • Did you install a device or make a change in Device Manager just before the Code 43 error appeared? If so, it's possible that the change you made caused the Code 43 error.

    Undo the change if you can, restart your PC, and then check again for the Code 43 error.

    Depending on the changes you made, some solutions might include:
    • Removing or reconfiguring the newly installed device
    • Rolling back the driver to a version prior to your update
    • Using System Restore to undo recent Device Manager related changes
       
  • Reinstall the drivers for the device. Uninstalling and then reinstalling the drivers for the device is a possible solution to a Code 43 error.

    Important: If a USB device is generating the Code 43 error, uninstall every device under the Universal Serial Bus controller’s hardware category in Device Manager as part of the driver reinstall. This includes any USB Mass Storage Device, USB Host Controller, and USB Root Hub.

    Note: Properly reinstalling a driver, as in the instructions linked above, is not the same as simply updating a driver. A full driver reinstall involves completely removing the currently installed driver and then letting Windows install it over again from scratch.
  • Update the drivers for the device. It's also very possible that installing the latest drivers for the device could correct the Code 43 error.
    If updating the drivers does remove the Code 43 error, it means that the stored Windows drivers you reinstalled in Step 3 were probably damaged or were the wrong drivers.
  • Install the latest Windows service pack. One of Microsoft's service packs or other patches for Windows might contain a fix for whatever might be causing the Code 43 error, so if you're not fully updated, do so now.
  • Update BIOS. In some situations, an outdated BIOS could be causing a specific issue with a device that is making it report an issue to Windows - thus the Code 43 error.
  • Replace the data cable that connects the device to the computer, assuming it has one. This potential fix for a Code 43 error is most often useful if you're seeing the error on an external device like a USB or FireWire device.

Keep us posted,

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