USB hub not recognised so I can't use external mouse and keyboard. laptop Spectre x360

[Lyracat]

I have a brand new Spectre x360. I am trying to use an external keyboard and mouse so I have a USB2 multi-port hub so I can use them both.  I also have a USBC multi-port hub and I have the same problem. 

The problem is with the multi-port hub -  I get the error message in Device Manager.

***Windows has stopped this device because it has reported problems. (Code 43)***

The keyboard and mouse each work when they are plugged in directly to the USB port, so they aren't the problem.

Other important information

-sometimes it seems to work for a short time, like 30-60s then it fails.

- it's a brand new laptop

- my husband has the exact same laptop, bought 7 months ago and it works fine on his

- I have tried uninstalling drivers and restarting multiple times.

- I have even spoken to tech support at the vendor, who couldn't fix it so they arranged a return and replacement. This is the same problem happening with the replacement laptop. 

This is a brand new laptop out of the box and it works *less* well than the same model bought 7 months ago. 

This is an HP problem with this model. HP has introduced some software incompatibility problem. Is there a fix?

[Repairatrooper]

 Make sure that all driver and firmware updates have been applied. Are these powered or non-powered hubs?

[Lyracat]

I've done all the updates and uninstalled and reinstalled drivers many times.

The hubs are not powered. They work fine on my husbands laptop which is the same model bought a few months ago, so it's something wrong with this version of the laptop.