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‎06-08-2017 10:01 PM

HP Recommended
Product: HP Notebook 15 - ba004ax
Operating System: Microsoft Windows 10 (64-bit)
Hi guys
A few months ago I bought this HP Notebook 15 - ba004ax with Windows 10 Enterprise 64bit running, everything was fine and USB port both still working (this laptop has 1 USB 3.0 port and 2 USB 2.0 port). Recently I updated the Windows to 1607 version and the update run smoothly without any problem. But when I want to use my flash drive with the USB 2.0 port, it doesn't work (both of USB 2.0 port doesn't work). But when I'm trying to use the flash drive with the USB 3.0 port, it work. The problem came up too when I want to use my wireless mouse, doesn't work at both USB 2.0 port but working at USB 3.0 port.
I'm hoping so much on your help guys, Thanks!.
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2017 12:05 AM

HP Recommended

Thanks for your reply

I've tried that link several times before this problem came up and it changes nothing. Anyway, I think I've figure out my problem. It seems that when my laptop started, some error occured and preventing the USB 2.0 port working. I know that because when I opened the device manager, some driver about the USB port is missing. After that I restart my laptop and try to use my flash drive with the USB 2.0 port, it work!. Also I check the driver at device manager, all the driver that work with USB port is all there and there's no missing driver again.

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2 REPLIES 2

‎06-08-2017 10:13 PM

HP Recommended

may you can try with news update Windows 10 Creator :

https://www.microsoft.com/en-us/software-download/windows10

 

and feels the different

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‎06-09-2017 12:05 AM

HP Recommended

Thanks for your reply

I've tried that link several times before this problem came up and it changes nothing. Anyway, I think I've figure out my problem. It seems that when my laptop started, some error occured and preventing the USB 2.0 port working. I know that because when I opened the device manager, some driver about the USB port is missing. After that I restart my laptop and try to use my flash drive with the USB 2.0 port, it work!. Also I check the driver at device manager, all the driver that work with USB port is all there and there's no missing driver again.

Was this reply helpful? Yes No
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