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‎01-29-2020 03:59 AM

HP Recommended
Product: HP R 113tu notebook
Operating System: Microsoft Windows 10 (64-bit)

Can anyone tell me the meaning of this error code for my usb (3.0) port failed test -  UN7N051-7JWAOV-XD7V6K-8D6E03 ? The usb port is not working. What does this error code mean ? what do I do about it? This error code was thrown up by HP component check accessed thru pressing f2 repeatedly when the computer turns on. Thanks.

 

 

 

 

 

 

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2 REPLIES 2

‎01-29-2020 05:02 AM

HP Recommended

It just means a failure of the USB port. It's hardware, not software. Which port on the laptop is it or is it all of them? Are you under warranty?

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‎01-29-2020 08:47 AM - edited ‎01-29-2020 11:00 AM

HP Recommended

Yes, you are right it is the failure Id. The 3.0 port beside the sound  output socket on the right side of the laptop( 14r 11 3  Tu hp laptop). No I am not under warranty. Please suggest what to do?

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