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USB port not working

Spectre x360 15"
Microsoft Windows 10 (64-bit)

When I plug a device in it continuously starts and stops showing up on the laptop i plugged the device with the same USB cable into another laptop and had no problems updating and charging the device. After updating the device I tried it in my Spectre again and still having the same problem. I've uninstalled the drivers and software for the device and reinstalled and done the same for the USB root hub and nothing has helped I believe it's a hardware issue with the computer but thought I better try here first.

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HP Support Agent
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Message 2 of 2
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HP Recommended

USB port not working

@Philipab3

 

Welcome to HP Support Community

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

You can also follow the instructions in this Link: https://support.hp.com/in-en/document/c03327635

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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