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‎01-06-2019 07:03 PM

HP Recommended
Product: Hp15-f018dx
Operating System: Microsoft Windows 8.1 (64-bit)

It seems that my USB port has stopped working on the right side , whoch is the usb 2.0 hub .. I’ve done the troubleshooting , I uninstalled usb and reinstalled . I’ve also did a diagnostic on the port which said it has failed .. I even changed the hardware 3 different times and still nothing .. I really need this port .. I have an hp-15f018dx .. The port is not directly on the motherboard and it is on the sister board along with the headphone jack (which is working fine) the part number for that is DA0U83UB0010..it worked fine before the all of the sudden it just stopped .. The failure ID code was : 68FF0W-7HE9G6-MFPV6K-8D1U03 for the USB port .. I have an HP15-F018dx.. Any help would be appreciated ..Windows 8.1 

1 REPLY 1

‎01-08-2019 03:23 PM

HP Recommended

@Apps365

Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support, As you've performed relevant troubleshooting steps

and the USB test failed with the failure, this sounds like hardware related issue. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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