USB port test failure Id question

[Gabboo]

My USB ports abruptly stopped working,so I went to bios and teated them and it came back with a failure ID of M22CXD-BHKCMN-MFPX1F-8D6H03,what does it mean and what should I do?

[Hawks_Eye]

Hi @Gabboo 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The failure ID you provided is a diagnostic code generated by HP's built-in hardware diagnostics tool. This code is used to identify specific issues in HP hardware components, such as your USB ports. 

Here's what you can do next:

Understand the Failure ID:

• While the code itself is a technical identifier unique to HP diagnostics, it's meant to be used by HP technicians to determine the exact cause of the hardware failure.

Check Physical Connections:

• Ensure that the USB ports are clean and free of debris.
• Try using different USB devices to verify if the issue is specific to one device.

Update Drivers:

• Verify that your USB drivers are up to date. You can do this through the Device Manager by selecting "Universal Serial Bus controllers" and updating drivers.

Perform System Restore:

• If the USB ports stopped working after a recent change or update, you might consider performing a system restore to revert your system to a previous state when the ports worked.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye