• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-25-2020 08:29 AM - edited ‎06-25-2020 08:30 AM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

Hi! Yesterday evening at one point my mouse had stopped working. It gave the message that the USB-port was damaged somehow and also other USB-products are not working anymore. At the same time my camera stopped working as well and the Bluetooth option doesn't work and doesn't even exist anymore. I believe it is a hardware or software mistake, but of course I am not sure. When looking for updates and a HP check, it says that everything is up-to-date and working properly.


I sent my laptop for repair for exactly the same problem about 3 months ago and now, after 3 weeks, it is happening again. I hope somebody can help fix the problem and I can do something myself, as I am afraid I have to miss my laptop again for 2 months otherwise.

My laptop is quite new, not even a year old, and just came back from repair. Hopefully, someone can help.
PS I posted this in multiple boards since I don't know where I have to find a solution.

5 people had the same question
1 REPLY 1

‎06-30-2020 11:22 AM

HP Recommended

@Wulmin

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.