USB ports are disabled

[Szars]

None of my USB ports for this laptop are recognizing any device that I plug in. Only the USB-C works if I am charging and if I connect a dock to it via USB-C then  any mouse or usb will work but not if I plug into laptop.

Any Help will be appreciated 

[Rachel571]

Hi @Szars 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If none of your USB ports are recognizing devices, but the USB-C works when charging or with a dock, here are some steps you can take to troubleshoot the issue:

Restart Your Laptop: Sometimes a simple reboot can resolve connectivity issues.

Check Device Manager:

• Right-click on the Start menu and select "Device Manager."
• Look for "Universal Serial Bus controllers" and expand the section.
• Check for any devices with a yellow exclamation mark, indicating issues. If you see any, right-click and select "Update driver" or "Uninstall device." If you uninstall, restart your laptop, and Windows should reinstall the drivers automatically.

Disable USB Selective Suspend:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on "Change plan settings" next to your active plan.
• Click on "Change advanced power settings."
• Expand "USB settings," then "USB selective suspend setting." Set it to "Disabled" for both "On battery" and "Plugged in."
• Apply the changes and restart your laptop.

Check BIOS Settings: Sometimes, USB ports can be disabled in the BIOS.

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, F10, or Delete during boot).
• Look for any settings related to USB and ensure they are enabled.

Run Hardware Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select "Additional troubleshooters" and find the "Hardware and Devices" troubleshooter. Run it and follow any prompts.

Update Windows: Make sure your operating system is fully updated. Go to Settings > Update & Security > Windows Update, and check for updates.

Check for External Factors: Ensure there are no physical obstructions in the USB ports, and try using different USB devices to rule out compatibility issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Szars]

Thank you very much for your reply. so far nothing works.

I have tried all the options, and I have win 11

somehow, I am not able to get any clue or setting where I could see the setting for USB ports.

[Rachel571]

Hi @Szars,

Thank you for your response.If your USB ports are disabled in Windows 11, here are some steps you can take to troubleshoot and potentially resolve the issue:

Check for Physical Issues:

• Ensure that the USB ports are not physically damaged.
• Try connecting different USB devices to see if the issue persists across all ports.

Restart Your Computer:

• Sometimes a simple restart can resolve connectivity issues.

Reset USB Ports via Command Prompt:

• Open Command Prompt as an administrator.
• Type set devmgr_show_nonpresent_devices=1 and press Enter.
• Type start devmgmt.msc and press Enter to open Device Manager.
• In Device Manager, click on View and select Show hidden devices. Look for any grayed-out USB devices and uninstall them.

Check Group Policy Settings (if applicable):

• If you are on a corporate or managed device, USB ports might be disabled via Group Policy. Contact your IT department if this is the case.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Szars]

No, I have applied all the step advised by this group. still will not work. The question why it all the USB work when I connect a dock and then will fail all the built in ?