USB ports don't work; Power failure?

[Faith4Hope]

Hello. I have an HP Stream Notebook PC 11 (d011wm) with Energy Star. I've had it for a couple of years. It worked fine (minus the touchpad sometimes freezing - any help with that is also appreciated) until both of my USB ports randomly stopped working (2.0 & 3.0). I've tried several things but have failed to fix the problem. The only thing that my laptop has picked up that wasn't working properly is the Intel® Trusted Execution Engine Interface driver. (Code 10 This device cannot start. STATUS_DEVICE_POWER_FAILURE). I started fearing that it was pointing to a hardware issue… So I try contacting Microsoft Support in hopes that maybe I could do something myself to fix it. Sadly, after many attempts, the Microsoft Customer Advocate confirmed my fear… She said that it seems like a hardware issue, (which both of us knew that there's no way anyone at Microsoft could help at all) & she suggested that I get in touch with HP. She said that there should be something that they can do, despite my warranty being expired. I'm honestly not sure, so until I'm able to call HP, I really wanted to see if I can get help this way. I really would appreciate help with this issue that's plagued my PC for over a year now. Thanks for your time. 

[TEJ1602]

@Faith4Hope

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Faith4Hope]

@TEJ1602

Thanks for your response & thanks for forwarding that for me. I really appreciate it! I'll definitely keep a lookout for the pm. When should I be expecting to receive it? Thanks again!