I have just taken delivery of a brand new HP Envy 17" laptop. It has one usb port on the left and two usb ports on the right. When I plug my external hard drive or mouse into the port on the left, no problem. When I try to use the ports on the right with the same devices nothing happens so these two ports are obviously not working. I have unticked the power save box on device manager for the ports as suggested in one of the articles but this did not help. I can't seem to call HP for support so don't know what to do, quite frustrating for a brand new product. Any help appreciated.
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Thanks for the advice. I contacted them and they agreed that it was a hardware fault. I had to send the laptop to the repair facility in Manchester. They promised an 8 day turnaround but it is now going on for two weeks and I cannot get any answers out of them other than we will get back to you which never happens. So sorry that I bought an HP product but did not expect this from a supposedly premium brand.
As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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