• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-12-2021 11:19 AM

HP Recommended
Product: Hp pavilion 15 cs3900na
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am having a issue with USB ports on right side not working, while the USB type c on left is working. My model - HP pavilion 15 cs3900na . I tried all steps I could find. Disconnecting battery, upgrading drivers, uninstalling, disabling, tried all power modes off but didn't help. I saw similar model had same problem, and it was resolved updating bios version to F.05 Rev.A. I cant find this version of Bios.

1 REPLY 1

‎04-12-2021 11:22 AM

HP Recommended

Also i have an error code of USB saying: GQE6M0-AAWAK6-MFPU2K-8D1M03 Component Test  : FAILED

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.