• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-26-2024 10:52 AM

HP Recommended
Product: HP ENVY Laptop PC 17-cg1000 (19S97AV)
Operating System: Microsoft Windows 11

On 7/26/2024 all my USB ports went dead. I have a HP ENVY Laptop 17-cg1000 (19S97AV) running windows 11 pro.

On device mgr i can see only 2 USB xHCI Compliant Host Contollers, flagged yellow with error 52 (digital signature)

Deleted them, reboot, same thing

Tried to update from computer file, same thing

Searched the hp drivers download to install manually, couldn't find them

 

Please help!

Category:
1 REPLY 1

‎07-26-2024 11:13 AM

HP Recommended

Hi @ionbidon1 

 

try a power reset

 

HP PCs - How to power reset your computer | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.