• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-30-2019 06:59 AM

HP Recommended

well, completely solved I guess it is not, I bought a docking station with PD power supply which supports 2 displays, but I can't connect the power supply to it to charge the laptop at the same time, if I disconnect the power supply and only use it for the 2 displays it works fine, but otherwise the displays go off and on all the time.

The laptop even just switched off 3 times already when connecting the docking station, but also when I just tried charging the laptop through the USB-C port directly without using the docking station, this happened with 2 different PD power supplies, and only at the moment of connecting.

If I connect first and then switch on the laptop, it will sometimes charge, and sometimes not, again, tried this with different PD power supplies. So I still think somethings not a 100%, shouldn't it be possible to charge the laptop through the USB-C ports??

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.