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USB problem

Only one of three usb is working on some usb devices, is this problem caused by software or hardware?

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Hey @Robith,

 

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Notebook and issues with the USB ports. Here is a link to troubleshoot USB connections.

 

I would uninstall everything listed in the Universal serial bus controllers list.

 

Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices before uninstalling Universal serial bus controllers.

 

Restart your computer and then insert the USB device.

 

Please let me know how this goes.

 

To express appreciation for my post please click the Thumbs up icon.  If my post resolves the issue you are experiencing, please click Accept as Solution to help others find what worked for you!

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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Dear Mrstenter, I have done it, but it still not working. My Laptop is still under warranty. Any advice?
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Hey @Robith,

 

If you have complete all the steps above that @Mrstenter provided, then I would suggest trying a BIOS restore.

 

Please note, before trying these steps make sure you have removed all none essential USB devices, and have the notebook plugged directly to a wall outlet.

 

To recover the BIOS, complete the following steps in this document.

 

Should that not work, then I would suggest calling in for support. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP.

 

If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

If this helps, please hit that Thumbs Up, and Accept as Solution.

 

Cheers,

TechSurge.

 

TechSurge
I work on behalf of HP


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Dear TechSurge,

 

I have followed Mrstenter advice. But the problem are still occured. I also already diagnostics the problem with HP UEFI Diagnostics, Its showing "USB port  -  Failed  -  RSM45G-7MW844-MFPV6K-8D5J03  -  5/11/2016" on my USB 3.0 port. What does that code mean? Is it means my notebook USB hardware error or something? Thanks for your reply.

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Hey @Robith,

 

This error RSM45G-7MW844-MFPV6K-8D5J03 is an error with a USB device which can  include GPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USB.

 

As you are in warranty, please call us http://ow.ly/Xa6p5 They will be happy to assist you immediately.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


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@Dear Mrstenter,

 

How long usually my notebook will be service? because as a engineering college student, most of my exercise and homework use this notebook. Thanks for reply.

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Hi @Robith,

 

You would need to talk to the service department usually 2 weeks.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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CONNECT ME ONLINE MY USB SLOT NOT WORKIN 


@Robith wrote:

Only one of three usb is working on some usb devices, is this problem caused by software or hardware?


 

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TWO USB SLOT ONE IS ACTIVE


@Robith wrote:

Only one of three usb is working on some usb devices, is this problem caused by software or hardware?


CONNECT ONLINE SUPPORT


@Robith wrote:

Only one of three usb is working on some usb devices, is this problem caused by software or hardware?


 

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