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‎11-19-2018 09:40 AM

HP Recommended
Product: HP ENVY x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I would LOVE to use either of my USB ports again, my computer does not recognize the USB hardware. Under the Events for the device: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft), I get the error message stating the "device has not migrated due to partial or ambiguous match".  From what I could find scouring the internet, is that the issue lies between (Intel, Microsoft and you), a driver (Windows Update) from earlier this year deleted and replaced the compatible driver, replacing it with the latest one, but the device was designed for Windows 7 and not windows 10, so windows 10 does not recognize the hardware.  PLEASE HELP!!! I cannot connect any devices via USB to the computer, absolutely no PnP.

 

Also, SMART Check and Audio Playback Tests Failed under HP's system tests, don't know if that's related.

1 person had the same question
1 REPLY 1

‎11-20-2018 02:38 PM

HP Recommended

@GhettoMilk

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

You mentioned that the Smart Check and Audio Test failed during the Diagnostic Test.

 

These are Hardware issues. I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

 

 

 

 

KrazyToad
I Am An HP Employee

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