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‎05-25-2021 11:06 AM

HP Recommended
Product: HP OMEN 15 2021
Operating System: Microsoft Windows 10 (64-bit)

HI there, it seems that the drivers for USB for this model are dud - I have tried turning off "allow this devide to be turned off", I have disabled USB suspend state in power settings, I have done a windows 10 upgrade in place, updated to all new drivers that I the system could suggest, ran USB diagnostics (not a hardware issue) and it seems that whenever I set the laptop to sleep, it powers the peripheral until I log into windows and then it shuts down all USB ports. Cannot disable or re-enable from device manager after that as the system crashes. I have tried uninstalling and restarting, doesn't work either. 

 

HP does not provide any device drivers for USB for this laptop AT ALL on their product page. I am at a loss as to what to do. 

2 REPLIES 2

‎05-27-2021 04:00 AM

HP Recommended

bump

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‎05-29-2021 12:47 AM

HP Recommended

Hi@Monolithic, Welcome to the HP Support Community!

 

 

May I know the model number of the notebook?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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