USB to HDMI adapter not installing correctly

[AaYoung]

I am setting up dual external monitors using my HDMI port and a USB port with the help of an adapter. This USB to HDMI adapter is in working order ( I used it on another laptop recently). I have installed the correct driver from the adapter's manufacturer website, but my laptop will not recognize the monitor. The website for the manufacurer is: https://support.frescologic.com/portal/kb/articles/latest-drivers 

How can I get my laptop to recognize the adapter?

[banhien]

@AaYoung 

Looks like you are trying to connect TWO externals monitors.  If you wish to have 2 or more external monitors (and notebook monitor - total 3+), please enter your requirement on the following link and it will find for you few options on market today including some HP products:

    https://www.displaylink.com/products/universal-docking-stations

or try following HP docks

    https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

My pick for productivity and few more years down the track:

                    HP USB-C/A Universal Dock G2

Regards

[AaYoung]

I'm really not interested in buying another docking station. I know this adapter works, but for some reason my laptop won't install the driver and assign it to the usb port. That's where I am needing help.

[banhien]

@AaYoung 

I'm still waiting your answer, what is your machine ?

Regards.

[AaYoung]

HP ENVY x360 - m6-w102dx

[banhien]

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@AaYoung wrote:

HP ENVY x360 - m6-w102dx

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@AaYoung 

Looks like the site is down, I can't get its specs

            https://support.hp.com/au-en/document/c04754353

But from following information

        https://icecat.us/en/p/hp/m1v69ua/envy-notebooks-0889894143877-m6-w102dx+x360-29534466.html

It has HDMI port for ONE external monitor. If you wish to use 2 external monitors for THIS machine, you need a DisplayLink Certified dock (mentioned on my first reply). You can use HDMI or USB-HDMI but not both at the same time.

Regards.