• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-24-2024 01:27 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000
Operating System: Microsoft Windows 11

I'm wanting to charge my HP 15s-fq2000 laptop through the USB-C port but it isn't working for charging. I have a docking station which when plugged in to the USB-C does link to the HP laptop but doesn't provide the charge. Has anyone else had this issue or have any ideas how I could rectify this? Thanks

Category:
1 REPLY 1

‎02-24-2024 02:09 PM - edited ‎02-24-2024 02:10 PM

HP Recommended

According to chapter 2, page 4 of the user guide on your notebook's user guides page, the USB-C port only supports the charging of small devices such as cell phones.

 

HP Laptop PC 15s-fq2000 - Setup and User Guides | HP® Support

 

Connects a USB device, provides data transfer, and (for select products) charges small devices (such as a smartphone) when
the computer is on or in Sleep mode.


NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external
device.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->