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‎12-13-2020 11:22 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My USB-C Port is not working.  I am trying to plug in a multimedia hub or a docking station to connect a second monitor.

 

Before the hub is plugged in, the device manager shows the following:

ajhern24_0-1607883024070.png

 

Once I plug the hub in (with nothing connected to the hub) I get a "Display connection may be limited" notification and the device manager shows the following:

ajhern24_1-1607883131535.png

 

And when I plug an HDMI cable from a second monitor into the hub I get a "USB device not recognized" error and the device manager shows the following:

ajhern24_2-1607883228128.png

 

The hub works on my work computer, so I don't think its an issue with the hub or the connection from the hub to the monitor.  I have tried updating the drivers but it says that my drivers are all up to date.

 

Thank you in advance for any help! 

 

2 REPLIES 2

‎12-13-2020 11:41 AM

HP Recommended

What kind of hub are you using? You may require a driver package to enable it properly.

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‎12-13-2020 11:52 AM

HP Recommended

I am using a Belkin USB-C multimedia hub, model F4UO92

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