USC-C to monitor keeps disconnecting when using Chrome or other web browsers.

[Davide2698]

I have been using my new Gigabyte M27Q monitor by plugging my laptop straight through usb-c. However, for some reason whenever I am using web browsers (especially Chrome) the laptop disconnects from the monitor an d then reconnects. I have seen a lot of people say this is a common USB-C issue, and I have tried doing things like removing the temporary files. However, I still seem to be getting this issue and it's making me go crazy. I really want to use this monitor by USB-C. Does anyone know of drivers that should be updated? 

[Irfan_06]

Hi @Davide2698,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue connecting a monitor to your Laptop.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support