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Dikinak
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Message 1 of 2
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Ultraslim dock 2013 and HP EliteBook 840 G5 - not working USB external disk 3.0

HP Recommended

Elitebook is in dockstation and I would like to connect USB external HDD to dock. But ... 

When I connect USB webcam it is working. 

When I connect USB external HDD 3.0 / flash disk 3.0 is not working. No response. 
When I connect USB external HDD 2.0 / flash disk 2.0 is working. 

 

Dockstation has last firmware update. All drivers are installed. 

 

I tried uninstalling all USB drivers and install again. No change. 

 

Please help me! 

 

Thank you! 

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banhien
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Message 2 of 2
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HP Recommended

@Dikinak 

 

The dock is compatible with the following machines

 

          HP ProBook 650 G2 Notebook PC; HP ProBook 650 G3 Notebook PC; HP Elitebook 820 G1 Notebook PC; HP Elitebook 840 G1 Notebook PC; HP Elitebook 850 G1 Notebook PC; HP EliteBook Folio 9470m Notebook PC; HP EliteBook Folio 1040 G1 Notebook PC; HP EliteBook Revolve 810 G1 Tablet; HP EliteBook Revolve 810 G2 Tablet; HP ZBook 14 Mobile Workstation

 

If you wish to have a true mate please use USB-C Gen 5 dock. I'm using USB-C Gen 5 dock with may HP Elitebook 840 G5 right now. I also tested this dock with few other HP machines and including a Dell machine.

 

Regards.

BH
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