Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Ultraslim dock 2013 and HP EliteBook 840 G5 - not working USB external disk 3.0

HP Recommended

Elitebook is in dockstation and I would like to connect USB external HDD to dock. But ... 

When I connect USB webcam it is working. 

When I connect USB external HDD 3.0 / flash disk 3.0 is not working. No response. 
When I connect USB external HDD 2.0 / flash disk 2.0 is working. 


Dockstation has last firmware update. All drivers are installed. 


I tried uninstalling all USB drivers and install again. No change. 


Please help me! 


Thank you! 

Level 19
Level 19
90,410 90,287 11,605 24,898
Message 2 of 2
Flag Post
HP Recommended



The dock is compatible with the following machines


          HP ProBook 650 G2 Notebook PC; HP ProBook 650 G3 Notebook PC; HP Elitebook 820 G1 Notebook PC; HP Elitebook 840 G1 Notebook PC; HP Elitebook 850 G1 Notebook PC; HP EliteBook Folio 9470m Notebook PC; HP EliteBook Folio 1040 G1 Notebook PC; HP EliteBook Revolve 810 G1 Tablet; HP EliteBook Revolve 810 G2 Tablet; HP ZBook 14 Mobile Workstation


If you wish to have a true mate please use USB-C Gen 5 dock. I'm using USB-C Gen 5 dock with may HP Elitebook 840 G5 right now. I also tested this dock with few other HP machines and including a Dell machine.



**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation