-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3
0
0
HP Recommended
HP Recommended
How to configure Windows Hello
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
Your HP EliteBook 840 G7 notebook PC has ProdID 38C86PA
The webcam is L75399-9Q1 The specifications are CAM,IR,720pHD,USB2,1pc,Fixed,DualMic
I would expect that the issue you are having is because the camera is one of low resolution at 720 pixels at HD resolution.
You have not specified at which step in the Windows Hello enrollment application you have run into an issue.
Without giving the specific problem or place in the process, how can you expect assistance? We would like to help.
"Go to Start > Settings > Accounts > Sign-in options. If you don't see Windows Hello in Sign-in options, then it may not be available for your device"
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
3
0
0
HP Recommended
HP Recommended
"I raise case with HP and one of the engineers says this model do not support Windows Hello but I can see it can support on Sign-in options. "
That does not mean that it will work. The HP Service Engineer already gave you the answer. Accept it.
Your laptop is not compatible with Windows Hello.
The next laptop you purchase, make sure that it has a more capable IR camera and is at least 1080p UHD.
Just because you don't like an answer does not make it any less true.
The HP Support Engineer was speaking from a base of knowledge.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community