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HP Recommended
HP ZBook Firefly 14 inch G9 Mobile Workstation PC (4C3U7AV)
Microsoft Windows 10 (64-bit)

My new to me (HP refurbished) Zbook Firefly has a faulty SSD, according to HP diagnostic tools.   Trying to make a warranty claim but unable to contact HP support.   For almost a week, on the Support.HP.com page, I get the following errors:

 

"This service is temporarily unavailable. Please try again later."

 

"Sorry, our system is having issues and we are unable to show agent options at this time. Please choose from the options below or try again later."

2 REPLIES 2
HP Recommended

@EbanksMS 

 

Welcome to the HP Community --

 

I've sent your concerns along to our Moderator team -- I'm landlocked and so far away from your location that I cannot check whether, how, when the Support site should be responding in your region.

 

= = = = = = = = = = = = = = = =

 

Request for Review – Please Read

 

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

 

Worth Noting

  • Our HP Community is a peer-to-peer user group.
  • We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
  • The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

  • Be wary of any posted messages containing phone or email links – these are likely scammers who mean you harm.
  • Please do not post any personal information in the Community.  We are a public resource.

 

 

= = = = = = = = = = = = = = = =

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thanks.  I appreciate the feedback.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.