• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-09-2020 07:50 AM - edited ‎04-09-2020 08:12 AM

HP Recommended
Product: HP Laptop 17-ak0xx
Operating System: Microsoft Windows 10 (32-bit)

So my battery has been drained out and I'm in need of a replacement, however I can't seem to find a replacement for my model. According to the Support Assistant, the product name is HP Laptop 17-ak0xx. Whenever I try to look for a replacement, none of the models match up with these names or numbers. I tried using the HP Battery Finder and HP Parts Store but so far everything has led to a dead end. Would anyone happen to know anything about this or is there a way I can contact support?

 

Edit: Found a post on Reddit that lead me to finding the number I needed. It seems I can't delete this thread so I'll just leave this message here!

1 REPLY 1

‎04-09-2020 12:33 PM

HP Recommended

Hello,

 

Happy to see you found a reddit post about this.

 

Just inc ase you need it, here is the service manual for your model:

 

http://h10032.www1.hp.com/ctg/Manual/c05985644

 

Batteries on page 30, you can google the spare part numbers off there and find only shops that sell them.

 

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.