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‎04-09-2020 07:50 AM - edited ‎04-09-2020 08:12 AM

HP Recommended
Product: HP Laptop 17-ak0xx
Operating System: Microsoft Windows 10 (32-bit)

So my battery has been drained out and I'm in need of a replacement, however I can't seem to find a replacement for my model. According to the Support Assistant, the product name is HP Laptop 17-ak0xx. Whenever I try to look for a replacement, none of the models match up with these names or numbers. I tried using the HP Battery Finder and HP Parts Store but so far everything has led to a dead end. Would anyone happen to know anything about this or is there a way I can contact support?

 

Edit: Found a post on Reddit that lead me to finding the number I needed. It seems I can't delete this thread so I'll just leave this message here!

1 REPLY 1

‎04-09-2020 12:33 PM

HP Recommended

Hello,

 

Happy to see you found a reddit post about this.

 

Just inc ase you need it, here is the service manual for your model:

 

http://h10032.www1.hp.com/ctg/Manual/c05985644

 

Batteries on page 30, you can google the spare part numbers off there and find only shops that sell them.

 

Good luck

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