Unable to find replacement parts

[Johnny-Carter]

My laptop's keyboard does not work properly. I have uninstalled drivers and reinstalled them, but no effect. So, I looked for Genuine HP Parts on HP Parts Store and HP PartSurfer and I am unable to find any parts.

The nearest hp certified repair store is like halfway across the country (according to HP website), and all the local computer repair stores only offer cheap, duplicate keyboards.

I live in Kerala, India. Is there anywhere I can get a Genuine replacement keyboard for my Pavilion notebook?

Regards, 

Johnny Carter

[praveen196 · Accepted solution]

@Johnny-Carter Welcome to HP Community!

I understand that you are unable to find the replacement parts.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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