Unable to start computer used f2 when started and done a quick system test and says hard drive Fail

[Mumjude]

I am trying to find why laptop won’t start and getting this help  

[A4Apollo]

Hi! @Mumjude, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you ran a hard drive test on your PC and it failed with a failure ID.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

I have decoded the failure ID and it has failed with Hard Disk 1 Quick Test Failure

Since the hard drive test on your PC failed the error message indicates an issue with the sectors or data, on the physical disks on the hard drive, has gone faulty. 

Please replace the hard drive at the earliest to avoid hard drive failure.

Also, to backup data from a faulty hard drive would difficult.

So, I would suggest you can try contacting best buy or Walmart and check for data backup options. As they would use a third party software to backup the data.

Refer this article to further troubleshoot hard drive issues on your PC. Link: https://support.hp.com/in-en/document/c00480479

I will share out few details through a private message about the service options for your laptop.

Please check your inbox for more information.

Hope this answers your query!

Have a great day! 🙂

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