Unable to update drivers:-PCI Express Root Complex

[Jegankumar]

Hi, I purchased new Probook 240 G8 Laptop. After installing the Windows 11 i am see one driver is not installed. under the other devices it shows unknown devices. I look properties of unknown devices it says on PCI Express Root Complex. Can you please help me to get the drivers.

[Paul_Tikkanen]

Hi:

Please post the hardware ID for the device that needs the driver.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[Jegankumar]

Hi, Please find the hardware id

ACPI\VEN_HPIC&DEV_0003
ACPI\HPIC0003
*HPIC0003

[Paul_Tikkanen]

Hi:

You need this driver for that device:

HP Application Enabling Software Driver

This package provides the HP Application Enabling Software Driver for supported computer models running a supported operating system. HP Application Enabling Software Driver is a virtual driver that offers general custom capabilities which will be utilized among HP applications after transferring to the Microsoft store app with HSA architecture.

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142171.exe 

[Jegankumar]

Hi I am getting below error

[Paul_Tikkanen · Accepted solution]

Here's how you can manually install the driver.

Go to the device manager.

Click on the ACPI\VEN_HPIC&DEV_0003 device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp142171.

Make sure that the Include sufolders box is checked and the driver should install.

Here is a partial copy and paste of the driver setup information file that shows driver support for the hardware ID you posted:

[HP.ntamd64]
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC0003

[Jegankumar]

Really very thanks for the details. Drivers has been updated.

[Paul_Tikkanen]

You're very welcome.