Unacceptable Repair Time (HP Spectre x360 Within Warranty)

[unfilteredlive]

I have sent in my HP Spectre x360 laptop for two hardware repairs well within its extended warranty period. I was told that the repair should take up to around TEN DAYS. I have recently been notified that my new estimated return date is in TWO MONTHS: September 10, 2021. I am an undergraduate student taking summer classes and I need to move back to my university PRIOR to this new estimated repair date. There has been very little contact with me regarding this issue and it is frankly unacceptable given the amount that I paid for the laptop and how much I am paying for the extended warranty. I am trying to be as understanding and respectful as possible, but I am a paying customer and I expect more from what is considered a premium laptop with premium support options. Given the circumstances, I would like to speak to a supervisor in the escalations team regarding this issue as soon as possible.

[WAWood]

@unfilteredlive 

While I understand your predicament, we here have no authority to escalate anything.

So, I have notified the forum Mods about your situation and you should be receiving a reply, or a PM, from one of them about working this situation.

[praveenbv]

Hi@unfilteredlive, Welcome to the HP Support Community!

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.