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‎01-19-2023 08:43 AM

HP Recommended
Product: hp 17-e121ca
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

I updated this laptop from Win 8.1 to 10 and I cannot for the life of me attain a driver for the following.

 

unknown device: ACPI\ASD0001\2&DABA3FF&0

 

Laptop: HP 17-e121ca

 

Please help,

 

Thank you!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2023 08:49 AM

HP Recommended

Hi:

 

You need the driver that I zipped up and attached below.

 

You will need to manually install the driver as follows:

 

Download and unzip the file I attached to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager, click on the ACPI\ASD0001 device needing the driver.

 

Click on the driver tab, click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that you unzipped.

 

Make sure that the Include subfolders box is checked and the driver will install.

 

 

View solution in original post

AMD ASD W10-W8.1.zip
1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎01-19-2023 08:49 AM

HP Recommended

Hi:

 

You need the driver that I zipped up and attached below.

 

You will need to manually install the driver as follows:

 

Download and unzip the file I attached to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager, click on the ACPI\ASD0001 device needing the driver.

 

Click on the driver tab, click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that you unzipped.

 

Make sure that the Include subfolders box is checked and the driver will install.

 

 

AMD ASD W10-W8.1.zip
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-19-2023 09:52 AM

HP Recommended

Thank you so so so very much!!!!

 

I appreciate your help, and obviously you know it worked.

Was this reply helpful? Yes No

‎01-19-2023 09:55 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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