Unknown Device - acpi\hpq0004\2&daba3ff&1

[james0111]

acpi\hpq0004\2&daba3ff&1 Windows cannot locate a driver for this device

message in device manager on driver status

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device

can someone please help me in identifying what driver is missing exactly?

[Paul_Tikkanen · Accepted solution]

Hi:

You need this driver for that device...

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

[james0111]

it is saying it is not supported on this system

[james0111]

it is saying it is not supported on this device

[Paul_Tikkanen]

Are you 100% sure that is the hardware ID?

Because that driver should have worked.

You can try manually installing the driver as follows...

Go to the device manager.

Click on the Unknown device needing the driver.

Click on the driver tab.

Click on Update driver.

Select the Browse my computer for drivers option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp64144.

Make sure the Include subfolders box is checked and the driver should install that way.

[james0111]

the link you sent isn't extracting. it keeps saying failed to extract 

[Paul_Tikkanen]

Hi:

I zipped up and attached the driver folder below.

Download and unzip the file to its folder.

Then browse to the unzipped driver folder as I explained above.

Here is a partial copy and paste of the driver setup information file for sp64144, which was the newest driver available from HP for that version of the ProtectSmart/3D Driveguard hardware...

[Manufacturer]
%Mfg%=HP,ntamd64

[HP]
%DeviceDesc% = HPAccelerometerDriverInstall.ntx86, ACPI\HPQ0004

[HP.ntamd64]
%DeviceDesc% = HPAccelerometerDriverInstall.ntamd64, ACPI\HPQ0004

[Prométhée]

hi

https://support.hp.com/us-en/document/c02609911

HP PCs - HP 3D DriveGuard Is Displayed as an Unknown Device (ACPI\HPQ0004 or ACPI\HPQ6007) After Upgrade to Windows 10 Has Completed

After an upgrade from Windows 7, 8 or 8.1 to Windows 10 is completed, the HP 3D DriveGuard driver is displayed as an unknown device. Device Manager displays an exclamation mark (yellow bang) indicating there is a problem with the driver.

Figure : Hardware ID Properties for ACPI\HPQ0004

Install ProtectSmart software

To resolve this issue, download and install the appropriate version of HP ProtectSmart for your model.

SoftPaq SP61037 is intended for computers displaying the hardware ID ACPI\HPQ0004 in Device Manager. Computers displaying this hardware ID should download and install SP61037.

[james0111]

I checked the id again and this is what shows now.

ACPI\AMD33D6\2&DABA3FF&1

[Paul_Tikkanen]

You need this driver for that ID that I zipped up and attached below.

Download and unzip the file to its folder.

Then browse to the unzipped driver folder as I explained above.