Unknown USB Device (Device Descriptor Request Failed) when plugged into hp laptop running windows

[flemmingj106]

I  have a  cyber power LX1500GU  ups  battery backup system  when i plug in the cable from the system to the usb port on my laptop  i get  thid   Unknown USB Device (Device Descriptor Request Failed) when plugged into my hp laptop running windows 11 home addition I tried different usb ports still the same issue I wonder why  i have this  issue 

[banhien]

@flemmingj106 

Lucky, it did not burn out your machines. It is a UPS system which supplies power for your machine, not a USB device. Its specs

           https://www.upsbatterycenter.com/cyberpower-lx1500gu-compatible-replacement-battery-set

You can use its USB port to change your mobile devices such as phone, tablet ... but NOT your computers.

Regards,

[flemmingj106]

replaced the Batteries   on my MODEL  LX1500GU  just like the one in the photo it's the same one  I own  the cable that came with my system had  a usb  type A at one end the other end plug into my sysem  it worked fine on my old windows 10 pro laptop i had at one time why not windows 11 home

I  r