Unknown device on device manager

[SUDIP90]

Hello, I have newly purchased HP notebook model HP 14Q CS0009TU. I have installed Windows 10 64 bit on it. But in device manager there is a unknown device shown. And I can't get it installed. Its location is showing that on "Microsoft ACPI-Compliant System" and status is showing that "The drivers for this device are not installed. (Code 28)" Please suggest me how to get it installed ?

[Paul_Tikkanen]

Hi:

Please post the hardware ID for the device, so I can figure out what driver it needs.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[SUDIP90]

Hello Paul_Tikkanen, That hardware id is given below ACPI\VEN_HPIC&DEV_0003 ACPI\HPIC0003 *HPIC0003 Please tell me which driver software is appropriate to install for this hardware.

[Paul_Tikkanen · Accepted solution]

Hi:

I have zipped up and attached the file you need below.

Download and unzip the file to its folder.

Do not do anything with the files in the folder.

Go to the device manager, click on the ACPI\HPIC0003 device needing the driver.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

Make sure the Include subfolders box is checked, and the driver should install.

Then restart the PC.

[SUDIP90]

Hello Paul Tikkanen,

                                      Thank you for your support. That driver software has successfully got installed and now there is no unknown hardware in the device manager. Thank you.

With Regards,

Sudip Kumar Khan

[Paul_Tikkanen]

You're very welcome, Sudip.

Regards,

Paul