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‎07-13-2020 01:07 AM

HP Recommended
Product: HP Pavilion - 15-cw1038au
Operating System: Microsoft Windows 10 (64-bit)

Hi guys/girls, I have just updated my laptop to Windows 10 Pro instead of the home edition supplied by HP, I'm wondering if this motherboard's are capped at 8 GB ram. I have noticed that the System and security window of the laptop it's not getting all 8 GB memory and it's capped at usable 5.9 GB, how to I unlock all the memory and can I add additional ram to this model  HP Pavilion - 15-cw1038au. If I can is there a BIO's update that can be run to unlock all memory available, or does this have to be completed in the BIO's of the laptop? If I can achieve this can someone let me know how to perform this I already know how to open the laptop to access the motherboard as I do basic repairs on laptops like ram changes and copying HD's etc. 

 

Any help will be helpful 

Thanks. 

1 REPLY 1

‎07-13-2020 07:56 AM

HP Recommended

Hi:

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

You can try updating the BIOS to the latest version if you have not done so already.

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