-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Unusable Keyboard on New Laptop

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
08-26-2025 12:36 PM - edited 08-26-2025 01:19 PM
Product: HP OmniBook 7 17.3 inch Laptop Next Gen AI PC 17-dc0000 IDS Base Model
Operating System: Microsoft Windows 11
Sorry, I thought this message was to support to take care of my return or exchange. Not sure how to delete it here.
===================================
I just got this new laptop.
Apparently, the Power Button on my new laptop prevents it from being a PgDn key that I need for using Excel:
Re: Laptop Need PgUp & PgDn keys with Num Lock on; Can't Map Power Button to PgDn
Please let me know if I can get the keyboard replaced or if there's another laptop you offer with the traditional keys so I can return and/or exchange this one for it. Thanks.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.