Update fails to install

[Greg_Elmassian]

I'm having charging issues, sometimes the laptop only charges when off.... real pain... how did they get a bios update?

Greg

[Dragon-Fur]

@taherte2 

Good to hear the issue is finally resolved.

For those reading:

If the HPSA offers to update the BIOS, consider instead using the manual BIOS update method.

For example:

Download-save-install BIOS update from your computer's website support Software and Drivers.

Reminder - Manually Update the BIOS

How to install BIOS Updates:

HP Notebook PCs - Updating the BIOS (Basic Input Output System)

HP Desktop PCs - Updating the BIOS (Basic Input Output System)

Open HPSA Software

Settings > Set to “Notify” as opposed to “Auto-Update”

Save Changes > Restart the computer and log in

Open HPSA

Check for Updates > Use the list to determine candidates for update

If BIOS is offered, set to “ignore” or otherwise remove from list of potential updates

Install other HP software and updates using HPSA or manually install those updates

Common issues with the HP Support Assistant can (many times) be resolved by completely removing the HPSA and its companion software, HP Solutions Framework > Restart the computer > Download-save-install a new copy of the HPSA.

NOTES

• This advice cannot possibly resolve other issues (Intel updates or firmware, for example, that may be causing system problems.) 
• Business class machines may be updated using Softpaq Download Manager (SDM), which is capable of handing BIOS updates.

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[Greg_Elmassian]

I did go to the site and there was a bios update. Why the HP support assistant did not indicate this was available is disturbing. I'll no longer use that stupid program.

At the moment, charging is restored, thanks all.

Greg