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‎01-17-2019 09:18 AM

HP Recommended
Product: HP Probook 455 G5
Operating System: Microsoft Windows XP (64-bit)

My laptop is unable to download HP - HIDClass and I do not know why! It is the only update it has not been able to download. I've restarted my computer a couple of times but it still says it will try again later and my update has failed. Does anyone have a solution to this? ;( 

Isabella Gillespie
1 person had the same question
1 REPLY 1

‎01-22-2019 03:16 AM

HP Recommended

Hi @OhNoItsBella

 

Welcome to the HP Support Community.

 

Sorry for the late reply. This is a known issue at the moment with no 100% official solution or workaround. An update has been pushed via Windows Update and it fails to install.

 

The update is not that critical and you may want to temporary hide it until the problem is resolved on the "back end" (kind of).

 

* Try downloading this Microsoft uitlity to hide the update >> https://support.microsoft.com/en-us/help/4026726/windows-hide-windows-updates-or-driver-updates

 

* More info >> https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei...

 

 Let me know if issues or questions.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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