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‎06-03-2025 01:30 PM

HP Recommended
Product: HP 14-dk1000 Laptop PC (8VZ02AV)
Operating System: Microsoft Windows 10 (32-bit)

I updated the drivers on my laptop and now I can not download my embroidery designs.  Can you help?

 

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1 REPLY 1

‎06-05-2025 05:38 AM

HP Recommended

@ethbak45, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble downloading your embroidery designs after updating the drivers on your HP 14-dk1000 Laptop PC (8VZ02AV) running Windows 10 (32-bit). Let's work through this together.

 

Identify the Problem Driver

Driver updates can sometimes interfere with USB ports, serial ports, or specific software used for embroidery machines. Let’s first check which drivers were recently updated:

  • Press Windows + R, type devmgmt.msc, and press Enter to open Device Manager.
  • Expand categories like Ports (COM & LPT), Universal Serial Bus controllers, and Other devices.
  • Look for any yellow warning icons or recently updated drivers.

Roll Back the Problematic Driver

If you suspect a specific driver is causing the issue:

  • Right-click the device > Properties > Driver tab > click Roll Back Driver (if available).
  • Restart your laptop and try downloading your embroidery designs again.

Use HP Support Assistant to Reinstall Stable Drivers

HP Support Assistant can help you reinstall the correct drivers:

  • Download or open HP Support Assistant: HP Support Assistant | HP® Support
  • Go to My devices > Select your laptop > Updates tab.
  • Reinstall or downgrade any drivers that may be causing issues.

Manually Install Drivers from HP Website

You can also manually install drivers from the official HP support page:

  • Visit: Official HP® Support
  • Select Windows 10 (32-bit) as your OS.
  • Download and install drivers for Chipset, USB, and BIOS if needed.

Check Embroidery Software Compatibility

Some embroidery software may require specific drivers or settings:

  • Ensure your software is compatible with Windows 10 (32-bit).
  • Try reinstalling the embroidery software after rolling back the drivers.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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