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‎07-11-2025 05:09 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D118AV)
Operating System: Microsoft Windows 11

My current HP laptop died so I took the memory and HD from it and got basically the same but newer.  I popped in the HD and memory but it tells me my pin has an issue and I need to logon.  The only option I have is airplane mode.  What can I do?  I have did all the windows updates. Thanks

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4 REPLIES 4

‎07-11-2025 07:16 PM

HP Recommended

@skister77 

 

After replacement parts, did you install all drivers ?

 

Regards.

BH
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‎07-11-2025 09:35 PM

HP Recommended

I put the original HD back and installed all drivers and BIOS.  Still no option to get to the internet when I boot with the HD I want it to use.  

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‎07-12-2025 07:18 AM

HP Recommended

skister77_0-1752326263809.png

When I click to change the pin, it requires an internet connection.  All I see is Airplane mode.  

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‎07-14-2025 02:57 PM

HP Recommended

The fix was simple.  I needed an ethernet cable and I took it to Best Buy and in 5 minutes they had me up and running.  I chose a new pin and done!

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