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HP Recommended
HP Notebook - 15-db0997na
Microsoft Windows 10 (64-bit)

Updated to Windows 10 2004 and at the HP screen it said, “please wait while we install a system program,” words to that effect, which turned out to be a BIOS update which failed.
When Windows 10 2004 loaded the desktop, it had a big pink section as screenshot below, and the taskbar took a long time to load.

23-07-2011 12-10-42.jpg
Programs loaded slow although they seemed to work as normal.
Restored Windows back to previous version

3 REPLIES 3
HP Recommended

@scopio Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

  1. Turn off the notebook.

  2. Plug the notebook into a power source using the power adapter.

  3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

       NOTE:

    On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

  4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

    • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

    • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thank you @Riddle_Decipher .

Unfortunately the laptop has now been returned to its rightful owner after I installed an SSD and cloned the installed HDD and new 8GB memory and with Windows 10 1909 which works perfectly well. I did use HP Assistant which updated the BIOS 
Brand Insyde
Version F.02
Date 24/05/2018

a day before I updated to Windows 2004 and the other BIOS version, which I think was version 06.

HP Recommended

@scopio Alright, if you need anything else, feel free to write to us anytime,

And have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.