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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Updating to Windows 10 2004 has display issues

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06-26-2020 11:36 AM
Updated to Windows 10 2004 and at the HP screen it said, “please wait while we install a system program,” words to that effect, which turned out to be a BIOS update which failed.
When Windows 10 2004 loaded the desktop, it had a big pink section as screenshot below, and the taskbar took a long time to load.
Programs loaded slow although they seemed to work as normal.
Restored Windows back to previous version
07-01-2020 03:55 PM
@scopio Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
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Turn off the notebook.
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Plug the notebook into a power source using the power adapter.
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With the notebook off, press and hold the Windows logo key
and the B key at the same time.
NOTE:
On some notebook models, it might be necessary to press and hold the Windows logo key
and the V key.
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While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key
and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
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If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
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If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
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CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
07-01-2020 04:10 PM
Thank you @Riddle_Decipher .
Unfortunately the laptop has now been returned to its rightful owner after I installed an SSD and cloned the installed HDD and new 8GB memory and with Windows 10 1909 which works perfectly well. I did use HP Assistant which updated the BIOS
Brand Insyde
Version F.02
Date 24/05/2018
a day before I updated to Windows 2004 and the other BIOS version, which I think was version 06.
07-01-2020 08:05 PM
@scopio Alright, if you need anything else, feel free to write to us anytime,
And have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.