Upgrade BT700 and charging case failure

[freelove]

While upgrade BT700 and charging case, always failure

Checking the logs and filter error message 

: 

行 543: '{"dfuRequestId":"5f14f4fe-70f9-4168-96a8-a9142706d51e","deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","status":"Executing","progress":"0","firmwareDownloadStatus":"Pending","firmwareVersion":"Unavailable","apiVersion":"1.0.0","type":"DfuExecutionStatus"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"https://kaas.hpcloud.hp.com/pdf-public/pdf_9497399_en-US-1.pdf","name":"User Guide URL","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"0.0.693.3686","value_string":"0.0.693.3686","name":"Firmware Version","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022General\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 548: '{"source":"DeviceSettings","message":"Failed to read \\u0022Product Images\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"https://kaas.hpcloud.hp.com/pdf-public/pdf_9497395_en-US-1.pdf","name":"Quick Start URL","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"https://kaas.hpcloud.hp.com/pdf-public/pdf_9497399_en-US-1.pdf","name":"User Guide URL","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01'
行 852: '{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"0.0.693.3686","value_string":"0.0.693.3686","name":"Firmware Version","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"{\\u0022Edges\\u0022:[{\\u0022Node\\u0022:{\\u0022Url\\u0022:\\u0022https://static.lens.poly.com/images/bt700_usb_a.png\\u0022,\\u0022Tags\\u0022:[]}}]}","name":"Product Images","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"{\\u0022Edges\\u0022:[{\\u0022Node\\u0022:{\\u0022Url\\u0022:\\u0022https://static.lens.poly.com/images/bt700_usb_a.png\\u0022,\\u0022Tags\\u0022:[]}}]}","name":"Product Images","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022General\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022Product Images\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 902: "message": "Failed to read \"General\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 905: "type": "Error"
行 910: "Error"
行 919: "type": "Error"
行 924: "Error"
行 1036: "message": "Failed to read \"General\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 1039: "type": "Error"
行 1044: "Error"
行 1053: "type": "Error"
行 1058: "Error"
行 1143: '{"dfuRequestId":"5f14f4fe-70f9-4168-96a8-a9142706d51e","deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","status":"Failed","progress":"0","errorCode":602,"firmwareDownloadStatus":"NotNeeded","firmwareVersion":"0.0.693.3686","apiVersion":"1.0.0","type":"DfuExecutionStatus"}\x01'
行 1153: "errorCode": 602,
行 1203: "errorCode": 602,
行 1289: "errorCode": 602,
行 1455: '{"source":"DeviceSettings","message":"Failed to read \\u0022Quick Start URL\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022User Guide URL\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022Firmware Version\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 1460: '{"source":"DeviceSettings","message":"Failed to read \\u0022General\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022Product Images\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 1470: "type": "Error"
行 1475: "Error"
行 1484: "type": "Error"
行 1489: "Error"
行 1498: "type": "Error"
行 1503: "Error"
行 1512: "type": "Error"
行 1517: "Error"
行 1526: "type": "Error"
行 1531: "Error"
行 1535: '{"source":"DeviceSettings","message":"Failed to read \\u0022Product Images\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 1545: "type": "Error"
行 1550: "Error"
行 1737: "errorCode": 602,
行 1939: '{"source":"DeviceSettings","message":"Failed to read \\u0022Product Images\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"","name":"Quick Start URL","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"","name":"User Guide URL","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"0.0.693.3686","value_string":"0.0.693.3686","name":"Firmware Version","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01'
行 2053: "type": "Error"
行 2058: "Error"
行 2126: '{"source":"DeviceSettings","message":"Failed to read \\u0022General\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2133: "message": "Failed to read \"General\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2136: "type": "Error"
行 2141: "Error"
行 2145: '{"source":"DeviceSettings","message":"Failed to read \\u0022Product Images\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2150: '{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"{\\u0022Edges\\u0022:[]}","name":"Product Images","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022Mute Reminder\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022Singular Battery Info\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2163: '{"source":"DeviceSettings","message":"Failed to read \\u0022If Need OOB Result\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2173: "type": "Error"
行 2178: "Error"
行 2205: "message": "Failed to read \"Mute Reminder\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2208: "type": "Error"
行 2213: "Error"
行 2219: "message": "Failed to read \"Singular Battery Info\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2222: "type": "Error"
行 2227: "Error"
行 2233: "message": "Failed to read \"If Need OOB Result\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2236: "type": "Error"
行 2241: "Error"
行 2245: '{"source":"DeviceSettings","message":"Failed to read \\u0022Call Status Check InCall\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2252: "message": "Failed to read \"Call Status Check InCall\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2255: "type": "Error"
行 2260: "Error"
行 2360: "errorCode": 602,
行 2562: '{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"https://kaas.hpcloud.hp.com/pdf-public/pdf_9497395_en-US-1.pdf","name":"Quick Start URL","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"https://kaas.hpcloud.hp.com/pdf-public/pdf_9497399_en-US-1.pdf","name":"User Guide URL","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"0.0.693.3686","value_string":"0.0.693.3686","name":"Firmware Version","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"deviceId":"PLT_0X02E9_091A5B9719994BB797517E3E97274671","setting":{"meta":{"possible_values":[],"read_only":false,"auto_supported":false,"visible":true,"enabled":true},"value":"{\\u0022Edges\\u0022:[{\\u0022Node\\u0022:{\\u0022Url\\u0022:\\u0022https://static.lens.poly.com/images/bt700_usb_a.png\\u0022,\\u0022Tags\\u0022:[]}}]}","name":"Product Images","auto_mode":false,"empty":false},"apiVersion":"1.0.0","type":"DeviceSetting"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022Product Images\\u0022 setting: Device does not exist","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01{"source":"DeviceSettings","message":"Failed to read \\u0022General\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2735: '{"source":"DeviceSettings","message":"Failed to read \\u0022Mute Reminder\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2766: "type": "Error"
行 2771: "Error"
行 2777: "message": "Failed to read \"General\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2780: "type": "Error"
行 2785: "Error"
行 2791: "message": "Failed to read \"Mute Reminder\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2794: "type": "Error"
行 2799: "Error"
行 2811: '{"source":"DeviceSettings","message":"Failed to read \\u0022Singular Battery Info\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2816: '{"source":"DeviceSettings","message":"Failed to read \\u0022If Need OOB Result\\u0022 setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]","code":4004,"apiVersion":"1.0.0","type":"Error"}\x01'
行 2823: "message": "Failed to read \"Singular Battery Info\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2826: "type": "Error"
行 2831: "Error"
行 2837: "message": "Failed to read \"If Need OOB Result\" setting: Could not get setting, operation unsuccessful, Request Failed Error:1 [0x00000001]",
行 2840: "type": "Error"
行 2845: "Error"