Upgrade HP 14-dq0001-dx to run MSW11

[VBBottlesox]

I have an HP Notebook 14-dq0001-dx 4GB RAM and a eMMC configuration, version 5.0 64 GB hard drive. Is it possible to upgrade with 8GB additional RAM and larger hard drive? 

[Paul_Tikkanen]

Hi:

Below is the link to the service manual for your notebook.

Maintenance and Service Guide HP 14 Laptop PC

Chapter 1 has the memory upgrade info.

Notebooks with the Celeron processors have one memory slot and the max memory is 1 x 8 GB.

That means you would have to remove the 4 GB memory chip and install an 8 GB memory chip.

The 64 GB eMMC SSD cannot be upgraded and I believe that if your notebook has a M.2 slot, the slot is deactivated when an eMMC drive is installed.

I'm running W11 Pro on a HP Stream 11 Pro G4 with an Intel Celeron N3450, 4 GB of memory and a 64 GB eMMC drive and it works great.

I can't upgrade the memory because it is soldered to the motherboard.

[VBBottlesox]

I've attempted the W11 install and it  indicates not compatible. Possibly my N4020 or other components are incompatible. Thanks!  

[Paul_Tikkanen]

You're very welcome.

The processor is supported because it is on Microsoft's list of supported W11 processors.

Windows processor requirements Windows 11 supported Intel processors | Microsoft Docs

Mine was not.

So, the only thing I can think of as to why your notebook did not meet the W11 hardware requirements is it may not have a TPM 2.0 security device.

Go to the device manager and see if there is a security devices category in the device manager.

If there is, there should be a TPM 2.0 device listed there.

If there isn't, then go into the BIOS and see if there is a setting to enable the TPM security device as it may be disabled by default.

Since my Stream notebook is a business-class notebook, it came with a TPM 2.0 security device.

I used the method at the link below to bypass the W11 hardware checks so I could upgrade to W11, since the processor did not meet the requirements.

Solved: Upgrade CPU Intel 7 to intel 8 - HP Support Community - 8300175