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‎07-15-2024 05:31 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

It is possible to upgrade RAM to 32GB  (2x16gb) ?

envy x360 15-bq150na, Ryzen 5 2500u 

motherboard : hp 83c6

 

Category:
1 REPLY 1

‎07-15-2024 05:44 PM

HP Recommended

You should be able to.

 

Run this command to see if it would be possible:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

Below is the link to the service manual.  HP indicates the max memory is 2 x 8 GB.

 

NB_MSG_Rockets_1_2_Cons_923498-003 (hp.com)

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