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‎10-23-2023 09:16 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)

Hello, I am in Thailand and have the following HP Laptop 15s-eq2067AU (461J6PA) 0r 15-e2000 (2J4W0AV).

 

My USB C  port has failed and I am out of warranty. I would like to replace it, I am competent to do this type of repair but I have a question.

 

My current USB C is 
1 USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors)

 

Would I be able to replace this part with a USB C card that is able to charge the battery?

 

If so, does anyone know a part number I could use? I have read the maintenance guide for my model but it doesn't even list the USB C part that is installed. So I cant even get that part number to order.

 

Thanks

Category:
1 REPLY 1

‎10-26-2023 12:07 PM

HP Recommended

@kebabby 

 

Welcome to the HP support community.

 

I understand that you are looking for USB-C port, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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