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‎09-08-2023 10:59 AM

HP Recommended
Product: HP Notebook - 15-ay013nr (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I hope you could help me. I have a laptop hp 15-ay013nr product:W2M74UA#ABA  so because m.2 disk is small (128gb) and always i almost on red capacity  , i decided to buy a new one little biger on 240gb m,2 ssd intenso at 256gb. When i install it nothing happens and not recognize bios the disk. So i thought maybe i cant upgrade to bigger , but when i install the old one 128gb i got the same error. hard disk and boot device not found? Do i have to do some settings? neither older or new one reco0gnize from the system. Untill now i reset bios i reinstall 2 times old and new one disk and nothing happens? what maybe is wrong? do i need bios update? someting else?. Bios version is F.08

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3 REPLIES 3

‎09-08-2023 11:06 AM

HP Recommended

What was the brand, model and part number of the SSD?

 

The specification has to be 2280 M2 SATA-3 and not NVMe for compatibility.

 

It is recommended that you use only mainstream brands, not no-name brands.


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‎09-08-2023 11:07 PM - edited ‎09-08-2023 11:08 PM

HP Recommended

The disk is not NVME because before i bought it look what i have to buy and they suggest that to me. The disk is M.2 SSD TOP INtenso 256GB  "m.2 2280 sata 3"

and the link page of the product is this

https://www.e-shop.gr/ssd-intenso-3832440-top-performance-256gb-m2-2280-sata-3-p-PER.340555

The funny thing is when i reinstall the old disk on slot i get the same error that no hard disk installed. I reset bios on defaults, i try to go to bios more settings with f10 and A but i didnt find something there to help me. Is it possible that the slot has problem? I also disable and enable again the cable of slot of ssd . I think intenso is mainstream brand but anyway even the old disk is recognized

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‎09-09-2023 11:07 AM

HP Recommended

That is the correct specification for a compatible SSD, so it should work.

 

Had you considered using the Windows DiskPart utility to set up the SSD and give it a drive letter?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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