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‎12-07-2021 03:55 PM

HP Recommended
Product: ProBook x360 11 G1 EE
Operating System: Microsoft Windows 10 (64-bit)

My out-of-warranty ProBook x360 11 G1 EE is working fine but has only 4 GB of RAM.  It is an x64 running Windows 10 Pro.   I would like to upgrade the RAM to 8GB.  Can I order the 8GB from HP and install it myself?  Or do I have to replace the entire system board?  If yes, where can I order the board?  I'm willing to do the upgrades myself if I can find the parts.  Thanks!

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2 people had the same question
2 REPLIES 2

‎12-07-2021 04:39 PM

HP Recommended

More than likely you can do the upgrade yoursef. Please post the complete model number found on the bottom of the laptop we can find the service manual and go from there.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎12-07-2021 06:14 PM

HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

HP ProBook x360 11 G1 EE Notebook PC Product Specifications | HP® Customer Support

 

The model comes pre-configured with either 2, 4 or 8 GB of onboard memory.

 

'Onboard' means the memory is an integral part of the motherboard and cannot be upgraded.

 

If you look at chapter 4 of the service manual, you will find no procedure to remove or replace the memory.

 

HP ProBook x360 11 G1 Education Edition Maintenance and Service GuideIMPORTANT! This document is int...

1 person found this reply helpful
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